@tweaver Policies and procedures would be really helpful for many of these issues (cleaning, hygiene, waste management, exercise, elimination). I am meeting with my committee next Tuesday and will see what we have ready to share that is applicable to these issues. I understand the urgency here in dealing with these issues and will get back to you by end of next week with some policies/procedures for you to review/consider. Other thoughts:
Regular and mandatory workshops/information sessions for pet owners and staff given by veterinarians on pet care; dog trainers on aggression, barking, training; groomers. Contracts with pet owners re # pets, damage to unit, etc.